Bliss Bridal Salon

It was my first time looking for a wedding dress,and Bliss was the second place I went to. My cousin got there early to start looking for something I might like. First off,they would not let her look,second,when I did get there they were completely rude and hardly even gave me time to look at the dresses and they would not let my family look with me. And third,when my mom was waiting she went to go look at bridesmaid dresses,and they told her she could not look at those without an appointment and as she was walking away, they fixed each dress she touched! I would never recommend this place to anyone, they are just plain rude.

Anyone can get a great review when things go according to plan ... it's when things fall apart that a business is put to the real test, and in our situation, Bliss was an epic fail on all accounts!

I wouldn't recommend buying a hair clip from Bliss after what they put us through, which was a complete shock seeing they received Best of 2010 ... they completely choked when it came to working with us to resolve an issue that could have had a completely different outcome, had the owner had a better attitude and people skills.

The owner is completely unprofessional. When we spoke she tried to correct me and called me 'sweetie'. She was unwilling to resolve the issue she placed us in when the jacket we ordered to wear with my wedding dress was supposed to arrive at the end of Feb, but didn't come in until 8 days before my wedding and arrived 2 sizes too small!

Not only did the owner not make an effort to track down another jacket when the one we ordered ran late, but they went as far as to tell me I was the one being difficult and blamed me for ordering the jacket too small.

Mind you, the dress and veil we ordered through Bliss arrived in the time and were beautiful, but the jacket just showed the owner’s true colors and caused more stress the last 3 weeks leading up to our wedding that easily could have been avoided had they done the diligence to:
1) Communicate. When the original due date for the jacket came and went – call! I was the one calling them asking on status after of few days of no word. The 2nd due date came/went, again I was the one following up after a few days when I never received a call. The 3rd due date came/went ... again I was the one calling when no attempts to contact me or my mother were made!
2) Apologize. Bliss never even whisper so much of a hint of an apology for putting us through the stress and worry of not having a jacket that fits in time for my wedding.
3) Fix the issue. When the jacket arrived 8 days before the wedding, not only was the label sewn in upside down, but there was a defect in the overlay material.

The owner indignantly refunded 50% of the cost of the jacket - but refused to cover alteration costs. She even threatened to keep the jacket and leave us to find a replacement 8 days before my wedding! Neither my mother, our alterations lady, nor I could believe the behavior. She even went as far as to try and turn the table to say I had an attitude from the moment I came into the salon months back when we spent $1,500+ on a dress, veil, and jacket.

Now the bridesmaid's dresses I ordered through another salon who accidentally mis-measured my bridesmaids and all their tops/jackets came in too small, so the salon picked up the bill for the alterations.

Bliss did not handle this situation this way - in fact, they blamed me for ordering the jacket too small (after all, isn't the responsibility of a salon employee to inform the customer of the difference between street sizes vs bridal sizes and measure you to ensure the right size is ordered? Just sayin' ... because this was not done when the jacket order was placed). It appears easier for Bliss to avoid responsibility and deflect blame on the customer for their short comings rather than follow what should be a standard protocol when placing orders.

In the end, I took the jacket to the miracle-worker that is the alterations woman who handled my bridesmaid's tops and spent an additional $70 and she some how managed to make a size 12 out of a size 8 with less than a .25" seam allowance!!

If you're the type of person who doesn't experience issues when buying clothes then Bliss is for you, but God forbid you run into a problem and the item you order runs late, doesn't arrive, or comes in smaller than expected ... If/when it does - good luck working w/ Bliss. Don't expect them to go out of their way to work with you, offer an apology – or even contact you.